General Policies

Freight Policy: PR Diamond Products, Inc will use the carrier of its choice unless instructed by customer to use a select carrier. Customer must provide account numbers for third party billing, should they choose their own carrier.

Free Freight Policy: Only products advertising "Free Freight Available  include FREE ground shipping in the advertised price.  FREE  Freight is defined as "within the Continental U.S. - Lower 48."   Standard freight rates apply to all other destinations.

Pricing Policy: All product pricing and terms are subject to change without notice.

Returned Merchandise Policy: Any product that is returned to PR Diamond must have a valid Return Merchandise Authorization number (RMA). Please contact PR Diamond to obtain this number before sending any products back. To obtain a return number, please follow these steps:

• Contact your sales representative at 800-445-1697 to receive a Returned Merchandise Authorization number (RMA). Products returned to PR Diamond without an RMA number will not be accepted and returned to sender.
• All items being returned must be returned prepaid. v All items being returned must have been purchased within the previous 12 months (1 year).
• Up to 30% restocking fee may be applied. Freight charges are non-refundable.

PR Diamond Products, Inc reserves the right to change and/or modify its product style, pricing, and part numbers. The pictures shown on this web site have been modified to fit this site and maybe not resemble actual products. These pictures may not represent the most current products available.